Your workspace
When a helping owl is visiting
Understand the read-only support notice in your workspace.
Reviewed
Why the notice appears
A visible notice identifies an active support visit. The implemented support access is temporary and read-only, allowing authorized support staff to inspect permitted workspace information while investigating an issue.
The visit does not take over your account
Support access is distinct from your own sign-in. It does not allow the visitor to edit your monitors or widgets, run manual checks, change billing, manage integrations or change member access through that support session.
Ask about a visit
If you do not recognize a support visit or have questions about it, contact [email protected]. Never provide your sign-in link or protected monitor credentials to enable support.