Your workspace
Give support a clear view
Share enough context to help without sharing secrets.
Reviewed
Include the useful clues
Describe what you expected, what happened and the approximate time with your timezone. Include the affected screen and monitor or widget name. For mobile issues, include the app version from Profile and whether you use iOS or Android.
Keep private information private
Remove sign-in links, access codes, secret headers, webhook URLs, payment details and personal information from screenshots. An error message is usually more useful than a full export or an unfiltered log.
Choose a support route
Use the help-center chat or email [email protected]. For billing documents, include the document reference and period. Do not trigger another payment or delete a resource just to reproduce an issue unless you intend that action.