Notifications
When an email alert has not landed
Review plan access, recipients, delivery and quiet periods.
Reviewed
Confirm email is enabled
Monitor email alerts require Starter, Team, Business or Enterprise. In Account → Notifications, check the email switch and saved recipients. Authentication and billing emails are separate from monitor alerts.
Check recipient eligibility
A recipient must be an active workspace member with a verified email and access to the monitor. Losing access, changing email or leaving the workspace can prevent delivery even if they were previously selected.
Send me a test goes only to the signed-in owner; it does not test delivery to every selected member.
Look for a quiet period
A monitor with five confirmed incidents in fifteen minutes enters an automatic email quiet period. Check the resting-monitor list and recent deliveries. Also check the recipient’s junk or quarantine folder.
Use the dedicated quiet-period guide before repeatedly triggering more incidents to test delivery.