Plans & billing
Get your nest back in flight
Understand payment reminders, suspension and reactivation.
Reviewed
If a payment fails
Your workspace stays active for 5 days after the first unsuccessful charge. Payment reminders are scheduled at the first failure, day 3 and day 4. If payment remains unresolved, the workspace is suspended.
The workspace notice links to Account → Billing. Review your default card and use the available payment action to settle the outstanding subscription.
Recover access
Paying the oldest overdue subscription invoice restores access under the recovery policy. It does not erase other outstanding invoices or move your renewal date.
Even if you pay close to the next renewal, the next cycle is still billed on its original date. Suspended workspaces preserve their monitors, widgets and history.
Choose a voluntary break
You can schedule suspension from Billing. When you have an active paid period, suspension takes effect at the end of that period. Cancel the scheduled suspension before it starts to keep the existing cycle.
Reactivating after a voluntary suspension has taken effect starts a new paid 30-day cycle. This differs from paying an overdue invoice, which keeps the existing billing date.