Monitors & detections

When the lookout is waiting for a fresh result

Tell an overdue check apart from a confirmed service issue.

Reviewed

Unknown means there is not enough confirmation yet

A newly created monitor can show Unknown while it gathers enough results to confirm status. After maintenance, it may also await a new result. Unknown is not proof that the service is healthy or down.

Delayed means the results are overdue

A result becomes delayed after two effective check intervals plus the configured timeout have passed without a fresh check. For a 3-minute interval and 10-second timeout, that allowance is 6 minutes 10 seconds.

The timing is anchored to the latest check, or the start of monitoring when there is none; a completed maintenance window also provides a fresh timing anchor. Delayed is a freshness indicator, not a synthetic failed check or a new downtime incident.

Find the next useful clue

Check whether the monitor is paused or under maintenance, then inspect its last-checked time and last confirmed status. If you can manage the monitor, request a manual check and review the result.

If several monitors remain delayed, contact [email protected] with the affected monitor names and approximate time. Do not include secret headers or sign-in links.

A HELPING WING

Let’s find your next step.

Open the chat in the corner to ask a question. Prefer email? Drop us a note and we’ll help you from there.

[email protected]